60-Day Comfort Guarantee
We want you to love your CalmSeat. If you're not completely happy, email us at support@trycalmseat.com within 60 days of delivery and we'll issue a full refund of the product price.
How to request a refund
- Email support@trycalmseat.com with your order number.
- Tell us briefly why it wasn't right for you. This helps us improve.
- We'll confirm your refund and tell you whether a return is needed. In most cases you won't need to send the item back.
Refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 60 days of delivery with a photo and we'll send a free replacement or a full refund, whichever you prefer.
Lost packages
If your tracking shows no movement for 10 business days, or your package hasn't arrived 25 business days after you ordered, contact us and we'll send a replacement or issue a refund.
Cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number.